Dear Team,
I am writing to inform you about an incident that occurred in our shop on Sunday, May 26, 2024, which I believe all employees should be made aware of promptly.
On Sunday at approximately 3:58 PM, an individual entered our shop displaying disruptive behavior. This person was not a registered guest of the workshop and began causing a disturbance by yelling erratically. He was escorted out of the building by our team members, but returned at 4:12 PM. Our team acted swiftly to lead him out of the building a second time without incident and contacted local law enforcement. No one was physically harmed.
I would like to take this time to remind everyone of our policies around safety threats as outlined in the Employee Handbook. In the event of any perceived safety threat, your safety is the top priority. It is imperative that you remain calm and avoid any actions that may escalate the situation.
Unless you are in imminent danger, do NOT touch anyone who is a perceived threat. This may escalate the situation and put your life and others’ lives at risk. Calmly ask the person to leave and allow them an opportunity to exit the building. NEVER prohibit someone from leaving - this may be considered false imprisonment and could lead to criminal charges brought against you. Once the person leaves, do NOT follow them outside of the shop - this is extremely dangerous and may result in serious harm. If the person does not leave and/or returns, contact local authorities immediately to report the incident and provide a detailed description of the suspect.
If you have any questions or need to discuss this further, please do not hesitate to reach out to me directly. Your safety and security are of utmost importance, and I appreciate your dedication to maintaining a safe and welcoming environment for our guests and team members.
Thank you for your attention and cooperation.
-TW