Upon reviewing the team performance over the past two weeks, we have noticed several areas of concern. Each workshop has been fully staffed with 4 – 5 team members, but many closing tasks have not been completed. We are finding machines are being left on, dirty dishes left in the kitchen, trash not being properly disposed of, and aprons and pot holders not being removed from the hampers – among other things. We understand that there is fast-paced nature to our workshops, however this has still been the case when there are less than 10 guests at a workshop that is fully staffed.
We have reviewed the camera footage over the weekends in question and have noted that it is not an issue of running out of time, but instead some team members are purposely failing to complete their assigned closing tasks and stay on-site to increase their wages. This is noticed clearly on the timesheets where there are large gaps between team member departures when assigned similar closing tasks. We have also noticed team members who have stopped working staying clocked in until their transportation arrives which is prohibited.
When team members do not properly complete the closing tasks, the workload is passed on to someone else which is unfair and unacceptable. This is also cause for health and safety concerns – leaving machines on overnight damages the equipment and can lead to more serious harm such as a fire. In an effort to correct this, we will be making several adjustments to the shift schedule and our employee policies. It is our hope that these changes will create a more positive workplace for everyone.
If you have any questions, please do not hesitate to reach out to Taryn Wynn by email at email@example.com or by phone at 804-334-5515.