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Use code: TRAVEL | Ends Sunday, Jun 23

  • I've never been to Sweet Wynns before. How does it work and what should I expect?
    We're glad you asked - expect a sweet time with great people and delicious ice cream! We encourage you to arrive 10 minutes prior to your scheduled workshop. You'll need to wear closed-toed shoes in the kitchen and pull your hair back if it is longer than shoulder-length. You will be standing and cooking for the majority of the workshop, so be sure to dress accordingly. Each ice cream maker is paired in groups of 2 with 4 people per workstation - if there's an odd number in your party, get ready to make a new friend! For kids workshops, ice cream makers work in groups of 4. Your workshop instructor will then assist you in your ice cream creation and you'll go home with a pint of your own signature ice cream flavor! Each class varies, so be sure to read the 'Details' section of the workshop to see what's in store!
  • Where is Sweet Wynns located?
    We are located at 1209 East Main Street, Suite A, Richmond, VA 23219. We're on the same block as Soul Taco and Jo-Jo's Pizza.
  • What types of workshops do you offer?
    For us, it's all about the ice cream! We offer a variety of hands-on ice cream making workshops, our most popular being the Create Your Own Flavor workshop. Find our upcoming workshops here.
  • How do I sign up for a workshop?
    Check out our upcoming workshops, select the date and time you want to attend, and register for the workshop!
  • Can I come to the workshop without a reservation?
    We tailor each workshop to accommodate our registered guests, so reservations are required. Spur-of-the-moment bookers, don't worry! Workshops can be booked up to two hours before the start time.
  • What are your operating hours?
    Our shop is open for ice cream making workshops Fridays - Sundays. We are open during the following times: Fridays: 7:00 PM - 9:00 PM Saturdays: 10:00 AM - 12:00 PM; 2:00 PM - 4:00 PM; 7:00 PM - 9:00 PM Sundays: 10:00 AM - 12:00 PM; 2:00 PM - 4:00 PM
  • What is your cancellation policy?
    In order to provide you with an exceptional experience, we have a firm no refund policy. If you cancel your reservation more than 24 hours in advance, you will be issued a credit to reschedule for another workshop that occurs within the next 30 days. The issued credit will be equal to the original amount paid for the workshop. Refunds and/or credits will not be issued if the new workshop is of lesser value than the original workshop. If a workshop of greater value is selected, the remaining balance will be due at the time of booking. Please note - only one (1) reschedule of this type will be granted, a second cancellation, even if it is within the following 30 days, will result in the forfeiture of your ticket. If you cancel within 24 hours of your scheduled workshop (including bookings made less than 24 hours before the start of the workshop), arrive late, or fail to show, you will not have the option to reschedule. Please note - complimentary workshop tickets are ineligible for refunds, credits, and/or rescheduling. This includes tickets provided for brand partnerships, giveaway winners, private event hosts, birthday club subscribers, employees, and/or other marketing promotions. We reserve the right to cancel workshops due to bad weather, low enrollment, and/or unforeseen circumstances. In the event of the aforementioned cancellation, all registered attendees will be notified and issued a full refund. To reschedule, please email the Sweet Wynns customer care team at eat@sweetwynns.com with the full name on the reservation and the date and time of the original workshop.
  • Can I still attend the workshop if I am running late?
    As workshops will begin promptly at the scheduled time, late arrivals will be unable to participate in the activity. Please be advised, we do not offer refunds or a reschedule in the event you are late to your workshop.
  • What is the age policy for your workshops?
    Generally, our adult workshops require our ice cream makers to be at least 13 and our kids' workshops are for children ages 5 to 12. Please note that some of our specialty workshops have additional age restrictions. This information can be found in the 'Details' section of the workshop.
  • Can I host my private event at Sweet Wynns?
    Absolutely - we would be thrilled to celebrate life's legendairy moments with you! Click here to view our private event availability and pricing information.
  • Can I bring my own food or drinks to the workshop?
    With the exception of bottled water, outside food and drinks are not permitted inside the workshop.
  • Can I bring my own alcohol to my workshop?
    While we don't allow outside alcohol on-site, a glass of wine is provided during our adult workshops. This complimentary add-on will be provided to ticket holders who are 21+ with valid identification. We encourage all ice cream makers to review our alcohol policy here.
  • Do you offer non-dairy or vegan workshops?
    This is one of our biggest requests and we are currently working on creating non-dairy and vegan workshops. We hope to have some available soon!
  • I have an allergy - can I still attend the workshop?
    We do our best to accommodate allergies and we kindly ask our ice cream makers to notify us in advance of any known allergies. Our standard recipe uses cow's milk which cannot be substituted at this time. Additionally, the in-house flavors served in our adult classes may contain common allergies such as: tree nuts, eggs, wheat, peanuts, and/or soy. We encourage our ice cream makers with allergies to ask for the ingredient listing prior to consuming these flavors.
  • Can you tell me more about your venue's accessibility?
    Our workshop is located at 1209 E Main Street, Suite A, Richmond, VA 23219. There are no steps to get into the building and everything is on one floor. We have two single-occupancy bathrooms, both of which are ADA compliant. While we do stand during the ice cream making process, our guests are welcome to bring a chair and rest as needed. We do have extra chairs in our dining area which can be used for this purpose. When booking your ticket, we encourage you to select either Table 2 or Table 4 to easily accommodate the inclusion of the chair. If you have any additional accommodation requests, please contact us at eat@sweetwynns.com.
  • Where can I park?
    There is street parking available along East Main Street and the surrounding area. We encourage you to read and abide by all parking signage. If you don't mind a five-minute walk, complimentary parking is available for workshop ticket holders in the 14th and Cary Parking Deck located at 1410 East Cary Street, Richmond, Virginia 23219. After parking in an unreserved space, simply bring your parking ticket with you to the workshop for validation. The validation will occur at the conclusion of the workshop and workshop attendees must bring their respective parking ticket with them. Validation will not be provided at a later time should this ticket be lost, stolen, or damaged. Validation Types: Adult Workshops - 3 Hour Validation Kids Workshops - 2 Hour Validation Private Event Disclaimer: Validation is offered to ice cream makers only. Additional guests are ineligible for parking validation.
  • Can I purchase a gift card?
    Absolutely! We offer e-gift cards here. You can purchase any amount starting at $25. Please note, gift card purchases are non-refundable.
  • Are masks required at the workshop?
    We will not be requiring masks for workshop attendees or employees. We also will not inquire about anyone's vaccination status. Due to the size of the kitchen, social distancing is not possible. As there are 4 people per workstation, parties less than 4 may share their workstation with another group. We strictly adhere to Department of Health guidelines and any person with a fever or is experiencing persistent coughing, sneezing, or a runny nose that causes discharges from the eyes, nose, or mouth may not attend the workshop.
  • Can Sweet Wynns provide donations to my event or organization?
    Thank you for considering Sweet Wynns in your philanthropic endeavors. We understand the need to make the world a sweeter place and we support all efforts to do so. At this time, we are unable to make donations, but we look forward to assisting in the future.
  • Where can I find a full list of Sweet Wynns' policies?
    Great question - you can find all of our policies here.
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